tpg result

the agent will be back coming from his 3 days vacation and tom.will be his last day.


The customer made offensive remarks at the start of the call however, instead of courteously ending the call the rep did otherwise.

Agent: Hi this is ###### from Sprint I’d like to speak with Darrell Black
Customer: Who is it?
Agent: This is ######…am I speaking with Darrell Black?
Customer: Who is calling please?
Agent: Sprint ma’am your cell phone company
Customer: I can’t understand you
Agent: Just try to give him or her a callback thank you.
Customer: Is this Sprint?
Agent: Yes
Customer: Oh it’s Sprint.
Customer: Don’t be calling me no more coz I can’t understand you. When Sprint wants to get a hold of me tell them to get one that speaks English.
Agent: Oh sure…rep said something in a slur.
Customer: I can’t understand you.
Customer: Listen sir, if you want to speak to me get somebody that speaks English and call me.
Agent: Oh really, then what for?
Customer: Didn’t I just get to telling you that I can’t understand you. What you said don’t mean shit to me mister. I can’t understand you.
Agent: Oh you’re a shit okay.
Customer: What?
Agent: You mentioned sir you’re a shit.
Customer: I can’t understand you what are you trying to tell me?
Agent: uh we’re here to
Customer: What?
Agent: Well I’m not saying anything
Customer: Are you gonna give me something free? Are you gonna give me something free?
Agent: No not exactly sir…you have a balance of $254 sir.
Customer: Is my bill paid up?
Agent: No sir you’re two months delayed.
Customer: Do you understand I can’t understand a word that you are saying.
Agent: Well maybe you’re deaf. You have problem sir hearing.
Customer: I don’t understand you.
Agent: Oh really?
Customer: You called us before and we don’t understand you.
Agent: Oh maybe you have problem hearing sir. I don’t wanna listen.
Customer: Do you understand why?
Agent: No I don’t understand you sir.
Customer: Can you understand me?
Agent: No I can’t understand what you are saying sir. Speak English.
Customer: What I’m going to tell you sir is that I cannot understand you. Do you understand that?
Agent: Why so?
Customer: Do you understand? Do you understand that?
Agent: Hahaha..ah quite so.
Customer: Do you understand the fact that I don’t understand you?
Agent: I cannot understand you sir also.
Customer: Do you understand this?
Agent: Speak English sir… Can you please speak in English.
-Customer ended the call-